Privacy Policy
Last updated: July 3, 2025
Shoes Webstore Ltd. ("the Company") operates the website and online store, including all content, tools, products and services (hereinafter: the "Services"). The website is based on the Shopify platform, which allows us to provide you with a customized shopping experience.
This privacy policy is intended to explain how we collect, use, process and protect your personal information, in accordance with the provisions of the Privacy Protection Law, 5741-1981 and Amendment 13 to the law.
Use of the site constitutes agreement to this policy.
What personal information do we collect?
When placing an order on the Site or using certain services, you may be asked to provide personal information such as full name, telephone number, email address, shipping address and payment details (hereinafter: “Personal Information”);
The provision of information is done voluntarily and with your consent, and its purpose is to enable the completion of the order, the provision of customer service, the sending of updates and the proper operation of the site.
Your personal information and transaction details are stored in the Company's database in accordance with the provisions of the Privacy Protection Law, 5741-1981 and the regulations applicable thereto. The Company will use this information solely for the purposes defined in this policy or in accordance with the provisions of any law.
The company reserves the right to use information for the purposes of improving the user experience on the site and adapting the services offered there to your needs, statistical and business analysis of the site's activity (without personal identification), mailing and offering promotions, updates and news subject to your consent.;
We may collect the following information:
* Contact information – full name, address, shipping address, telephone number, email address.
* Payment details – payment methods, card numbers (through secure payment providers only, the information is not stored with us).
* Purchase information – products ordered, returned or exchanged, order history.
* Technical information – IP address, browser type, device information, cookies.
* Media information – customer service inquiries, correspondence with us.
* Marketing information – newsletter subscriptions, mailings, comments and digital advertising activity.
Sources of information
* Directly from you – when ordering, creating an account or subscribing to the newsletter.
* Automatically – when using the site (Cookies, Analytics). The site uses Cookies, “pixels” and similar technologies for proper operation, statistical data collection, customization of the browsing experience, site traffic analysis, and user identity verification. The information collected does not identify you personally and mainly includes technical data such as browser type, general location and time spent on the site;
- Third parties – clearing providers, shipping companies, mailing systems, advertising platforms. We use services such as Google Analytics and Meta Pixel to improve our services and measure performance. The use of information is subject to the privacy policies of these service providers, which can be read on the official websites of Google and Meta.
Your rights as a customer
In accordance with Amendment 13 to the Privacy Protection Law:
* Right to view – to receive information stored about you.
* Right to rectification – request correction of incorrect information
* Right to erasure – request to delete personal information.
* Right to restrict use – to request that we cease processing information for a specific purpose.
* Right to data portability – to receive the information in a readable format and transfer it to another party.
* Right to object to direct marketing – you can remove yourself from mailing lists at any time.
You can set your browser to prevent receiving Cookies, but some functions on the site may not work properly in this case.
Information retention
The information is retained as long as it is necessary for the implementation of the services, compliance with legal obligations or the maintenance of a legitimate interest (such as handling returns or claims). vThe Company does not transfer personal information to third parties unless this is required for the provision of the services (such as shipping companies, clearing providers, etc.), or if there is a legal obligation to do so pursuant to a court order or a request from a competent authority. Third parties to whom such information is transferred are subject to a duty of confidentiality and an obligation to use the information only for the purpose for which it was provided.
The site may contain links to external sites that are not under the control of the company.
The Company is not responsible for the content, services, or privacy policies of these sites, and their use is at your sole risk.
Information security
The settlement process on the site is carried out through external, authorized settlement providers only (such as PayPlus or PayPal).
The company does not store users' credit card information on its servers. The site is secured with SSL;
Your rights as a customer
In accordance with Amendment 13 to the Privacy Protection Law:
* Right to view – to receive information stored about you.
* Right to rectification – request correction of incorrect information
* Right to erasure – request to delete personal information.
* Right to restrict use – to request that we cease processing information for a specific purpose.
* Right to data portability – to receive the information in a readable format and transfer it to another party.
* Right to object to direct marketing – you can remove yourself from mailing lists at any time.
Appointment of a Data Protection Officer (DPO)
In accordance with Amendment 13 to the law, a Data Protection Officer was appointed in the company.
You can contact him at: info@shoez.co.il
Policy changes
The Company may update the Privacy Policy from time to time. The date of the last update appears at the top of this document.
Contact information
For questions or inquiries regarding privacy, you can contact:
03-5626707