1. Home delivery, delivery within 3 business days
For purchases over 299 NIS, shipping is free, while for purchases under 299 NIS, shipping is 20 NIS.

2. Self-collection
You can pick up the package at one of our two collection points: Ussishkin 77 Ramat Hasharon or Haresh 6 Petah Tikva.

You can come to pick up after receiving notification that the items are ready for you to pick up.

*For Pre-Order products - shipping/pickup time according to the time indicated on the product page.

If you ordered on the site and chose the option of home delivery, you can check the delivery status on your order page within your personal account on the site (if you placed the order while logged in to your account) or using the link that will be sent to you by text message after the package is transferred to the delivery company.

Of course, but this should be done as close to the date of the order as possible. You can contact us by phone, WhatsApp , chat and email.

-For purchases over 299 NIS, shipping is free and can be provided by courier service to your home.

-For purchases under 299 NIS, you can add 20 NIS and have it delivered to your home.

-Transactions over 200 NIS - can be divided into 10 equal payments without interest

You can contact us by phone to arrange shipping abroad 035626707

Of course, but this should be done as close to the date of the order as possible. You can contact us by phone, WhatsApp , chat or email.

As a rule, delivery is made on the same business day. Orders received after 4:00 PM will be shipped the next business day.

*Please note that orders placed after 4:00 PM on Thursday will be shipped the following Sunday.

Home delivery - Delivery time is up to 3 business days with a home delivery service. (Excluding congestion that may occur during holidays or other reasons)

*For Pre-Order products - shipping/pickup time according to the time indicated on the product page.

Send us a message to 0587078056

And the model name and size you would like.

How do you pay?

The payment method is the same as on the website.

In addition, payment can be made via bank transfer or split into more than one credit card (by phone only).
*Service is provided between 10:00 AM and 6:00 PM

And that's it :) The shuz is on its way to you!

Of course, we are always happy to assist 03-5626707 or on WhatsApp 058-7078056

We know that choosing a size can be confusing, so we make sure to state our recommendation for each pair on each product page.

How does it work?

When a collection arrives to us, we measure the shoes personally and thus know how to recommend them to you in the best possible way.

Still unsure about learning? Feel free to contact us via WhatsApp at 058-707-8056, via chat on the website, or call us at 03-5626707 and we will be happy to assist.

Inside each product you will be able to see the relevant recommendation.

Example recommendation:

-Size chart - Order the size you usually wear.

The ordering process is easy and fun!
All you have to do is choose the perfect pair for you, choose the size and add it to your shopping cart. When you enter your shopping cart you will reach the payment page - fill in the requested details, choose the desired shipping method, now all that is left is to pay and your order is on its way to you. Get renewed!

For any questions or consultations, we are always happy to help!

You can contact us via the website chat, WhatsApp at 058-707-8056 or by phone at 03-5626707.

No. You can place an order as a guest by filling in only basic details or you can log in using your Facebook account or Google account. Once you fill in all the details, an account will be opened for you and you can continue with the order.

Please note, for the best shopping experience and to receive special benefits, we recommend that you open an account on the site or log in using your Facebook account. Once you fill in all the details, an account will be opened for you and you can continue ordering.

Occasionally we give the option to pre-order a model.

This means you have the opportunity to reserve a pair for yourself before it arrives in Israel - the models come in very limited quantities.

The relevant delivery time appears within the product.

We will ensure that you are kept up to date throughout the entire period until the product arrives to you.

We recommend not hesitating too much - when there's an opportunity for an invitation like this, you don't want to miss it!

*The terms of returns/exchanges are unchanged from any other regular order.

In any situation where you choose to return a product, you can do so up to 14 days from the date of receipt and in one of the following ways:

- Return with a courier - A courier will pick up the shoes from you. This service is provided at a cost of 25 NIS.

- Make a return to Ramat Hasharon/Fatchat Kava

You can send a WhatsApp to 0587078056 and arrange a return.

As soon as we receive the product, we will inform you and continue the treatment as necessary.

Refunds are made within 7 business days from the date the order is returned to us.

The refund is made in the same way as the payment was made.

Credit/PayPal/Bit/Bank Transfer
(If the payment was made on credit in a payment transaction - = the refund will be refunded in installments as well)

In the event that a refund is made for an item paid with a voucher, a credit will be issued to the Shoez website. (For the proportional portion of the voucher)

From the moment we make contact and if you choose the return option, the refund will be made within 7 business days.

A credit invoice will arrive in your email inbox.

When the package is received back at the warehouses, you will automatically receive an update via SMS.

The messenger is just the messenger :)
It is not possible to pay him.

When purchasing on the site, you cannot split the payment, but if you wish, you can do so by phone.

03-5626707

When purchasing on the site, you cannot split the payment, but if you wish, you can do so by phone.

03-5626707

On the site you can pay by credit card (we accept all types of cards), via a PAYPAL account, Bit, ApplePay, GooglePay or by bank transfer.

-First exchange with free courier (provided the cost of the replaced item is higher than 450 NIS)

-Exchange for an item under 450 NIS costs 20 NIS.

A second replacement and thereafter will cost 40 NIS.

You can contact us up to 14 days from the date of receipt of the order and inform us of the desired exchange.

You can enjoy a first exchange with a courier to your home free of charge for an item whose price is higher than 450 NIS.
The first exchange for an item less than 450 NIS will be given at a discounted cost of 20 NIS - contact us, let us know what you would like to take and the pair will reach you within 5 business days.

If you received a damaged pair (we really hope not), we apologize in advance.

In the event of a defect, we must be notified within 2 business days of receiving the pair.

*A defect in the appearance of the shoe, such as dirt, stains, abrasions, etc.

Beyond that, we will be happy to try and assist with anything that may arise or you may need in the future.

A coupon code is a code that qualifies for a benefit. The code is entered on the payment page and you can enjoy the relevant benefit.

There may be several reasons why the coupon code may not work on the checkout page.

-Typed the code incorrectly - Pay attention to whether you entered the code correctly, be careful with uppercase or lowercase letters, spaces and numbers.

-Not every coupon works on every item- Sometimes a coupon code may apply to some items and not others.

-The benefit date has expired, so the coupon cannot be used.

In any case where something happens to the shoes, we recommend contacting us.

However, there are several ways to regularly care for your shoes in order to preserve them:

1. One of the most important things to keep in mind when storing shoes is how you store them. Be careful not to leave shoes exposed for hours or days to direct sunlight (prolonged storage in the trunk of a car is also not recommended) or to rain or other sources of moisture.

We recommend storing them in a box or closet specifically designed for shoes so that they do not get damaged or dirty from various factors.

2. Suede shoes - can be sprayed with a special suede spray that helps maintain and protect the leather.

- Do not wipe suede with a wipe or anything else wet.

- Can be brushed gently with a brush designed for suede.

3. Leather shoes - It is recommended to use a clear wax pad on the leather of the shoes every now and then. The wax will preserve the color and elasticity of the leather.

- Leather-covered heels require a little more care as they tend to get injured and scratched more quickly.

- Do not wet the skin.

4. Nubuck shoes - Nubuck is a type of leather processing. Nubuck should only be cleaned with materials intended for this purpose.

5. Please note - light-colored shoes (for example, white, light pink, light blue, light brown) should be treated with extra caution as they tend to get dirty more quickly.

Of course! A gift certificate can be purchased here

You can choose the desired amount, fill in the name of the lucky person who will receive it from you, and include a blessing.