Website Terms and Conditions

Welcome to the Shoez website, active at https://www.shoez.co.il.

The terms of use and purchase detailed below and/or as detailed from time to time on the site define the rights and obligations when using the site and when ordering the products offered on it.

You are requested to read these terms carefully and thoroughly, as they constitute a binding agreement between you and the site management. Use of the site and/or ordering products from it indicates agreement to these terms and additional terms that appear on the site.

The site serves as a virtual store for the sale of shoes, as well as any other product that the company chooses to sell through the site from time to time and subject to all laws. The site is exclusively owned by Shoes Webstore Ltd., C.P. 515047645, and is managed by it (hereinafter: "the company").

For any questions and/or clarifications and/or inquiries, you can contact the company's customer service directly by email at info@shoez.co.il or by phone at 03-5626707.

Parts of the site and these regulations are written in the masculine gender for convenience only, but everything stated in the regulations and the site is addressed to both women and men, singular and plural.

1. general

These regulations are the legal basis for orders and browsing the site and are the only ones that regulate the relationship between the company and the users of the site.

The Company reserves the right to change the website regulations from time to time, to add to or subtract from them, with respect to the entire website, part of it, its features or applications, at any time at its sole discretion and without the need to provide any prior notice. The sole and full responsibility for knowing the terms below and using the website in accordance with these terms applies solely to the user.

The site is offered for use by the user on condition that he accepts without change the terms contained in these Terms and Conditions. If the user does not agree to the terms of the Terms and Conditions, in whole or in part, the user is not permitted to make any use of the site, for any purpose whatsoever. The user's use of the site constitutes the user's consent to all of these terms and conditions in full and without any reservation. For the avoidance of doubt, it is clarified that the use of the site, including filling out electronic forms on the site and/or placing an order through the site and/or ordering any of the services provided by the site operator, constitutes the user's consent to all of its terms and conditions without any limitation and/or reservation, and the user of the site declares that he has read these Terms and Conditions, and that he agrees to all of the provisions and conditions of these Terms and Conditions, and that he and/or anyone on his behalf will not have any claim and/or demand and/or claim against the site and/or the company and/or the site management and/or any of its managers and/or employees and/or anyone acting on its behalf, in all matters relating to the provisions and conditions of these Terms and Conditions.

The chapter titles are provided solely for convenience and orientation in the regulations and will not be used for the purpose of interpreting them.

Only the company's computer records regarding the actions carried out through the site will constitute prima facie evidence of the correctness of the actions.

The product images displayed on the site are for illustrative purposes only. It is also agreed and clarified that the company will endeavor to do its best to present its customers with images that are as accurate as possible.

The Company does not undertake to maintain an inventory of all the models whose images appear on the Site, but the Company does its utmost to ensure that the information presented on the Site is the most complete and accurate. It is clarified that inaccuracies or errors may appear therein, in good faith, and the Company will not bear any liability arising from or related to them.

All prices on the site appear on the products and are in shekels. Prices include VAT, if applicable by law, and do not include shipping costs.

The Site Management may update the prices of products on the Site and shipping rates from time to time and without prior notice. The price valid for the order you placed is the price published at the time you completed the ordering process (which includes providing credit card information). If the prices are updated before the ordering process is completed, the customer will be charged according to the updated prices.

The site management may offer promotions, benefits and discounts on the site. The site management may at any time discontinue these promotions, benefits and discounts, replace or change them, without the need to give any prior notice.

For the sake of clarity, unless otherwise expressly stated, the Company does not allow the duplication of promotions and/or discounts, and these will not apply to existing promotions and/or discounts. In any case where there are several different possible benefits, only one benefit may be redeemed at the time of purchase, whichever is the highest.

Discount coupons cannot be used to purchase gift certificates.

*Please note - for shoes purchased with a gift card of any type (such as a SHOEZ GIFTCARD), a credit will be issued to the website only. No refund will be given for a gift card.

* According to Ministry of Health guidelines - earrings / socks / tights cannot be exchanged or returned.

*Coupons cannot be redeemed for discounts of 50% or more.

*If there is a free home delivery benefit - the benefit is given to the courier after the order has been delivered only (not for exchanges or returns)

The terms of use of the site apply to the use of the site and the services included therein using any computer or other communication device (such as a cell phone, various handheld computers, etc.). They also apply to the use of the site whether via the Internet or via any other network or means of communication.

2. Registering on the website and placing orders through the website

Purchase of products will be made by a registered customer by filling out an order form that appears on the site. It is clarified that filling in all details is a prerequisite for placing the order. The site management will not use the customer's details in any way, except in accordance with the site's privacy policy, which is an integral part of these terms of use and purchase. In order to ensure that the order is placed efficiently and without errors, care must be taken to provide all the details required on the site accurately. If incorrect or inaccurate details are provided when placing the order, the company cannot guarantee that the products will reach their destination, and in any case, the responsibility for this lies solely with the customer. In the event that the products are returned to the company due to incorrect details, the customer will be charged for shipping and handling fees. Care must be taken to fill in accurate and up-to-date details.

Upon placing the order by the customer, the company will check the credit card details, and upon approval of the order by the credit card companies, a notification may be sent to the customer that the transaction has indeed been approved. The order details as entered by the customer on the order form and the registration of the transaction in the company's computers will constitute conclusive and final evidence of the correctness of the course of action. In the event that the transaction is not approved by the credit card company, the person performing the action will receive an appropriate notification to this effect and will be required to provide another means of payment.

Approval of the purchase is conditional on the product actually being in the company's inventory on the requested delivery date and/or on the order date. However, even if it is not specified that the product is out of stock and the product has not been downloaded from the site by the date the order is placed, the company will not be obligated to sell the product, and the purchaser will not have any claim and/or lawsuit in this regard for any type of damage, whether direct or indirect damage caused to the purchaser and/or a third party. The aforementioned is subject to the site management refunding the customer any amount paid if he has indeed paid the company and/or the company canceling the charge if it has been made. It should be emphasized and clarified that there may be situations in which, although a certain item is presented on the site as being in stock, it is actually not in stock and cannot be supplied - in these situations, the transaction will be canceled and the customer hereby waives any claim in this regard subject to the refund of the amount paid to the company by him.

It should be emphasized that the Company will be entitled to not approve a customer's order for any reason and at its sole discretion, including, and without derogating from the aforementioned rule, such as in cases where:

* If, when registering on the site, incorrect or inaccurate information was intentionally provided;

* If an act or omission was committed that harms or may harm the site or the site management, or any third parties, including the site management's customers, employees and suppliers;

* If the site services were used to commit an act deemed illegal under the laws of the State of Israel or to enable, facilitate, assist or encourage the commission of such an act;

* If the terms of this Agreement, the terms of any of the binding documents or the terms of any other online service offered by the Site have been violated;

* If there is a financial debt to the company or companies affiliated with us and the debt has not been repaid, even though the payment deadline has passed;

* If the customer's credit card has been blocked or restricted in use in any way.

When registering on the site, the option of registering for mailings and receiving updates from the company is offered. To the extent that the customer indicates that he is interested in receiving the mailings and updates as aforesaid, and unless the customer has requested to be removed from the mailing list as aforesaid, the customer acknowledges that the site management is entitled, but not obliged, to display or send the customer updates via the account on the site or via e-mail, fax, text messages (SMS) and messages on the WhatsApp application, including content updates, information on services and products, as well as services and products of others, promotions, innovations on the site and advertising, within the meaning of Section 30A. of the Communications (Telecommunications and Broadcasting) Law, 5742 – 1982.

After the payment details have been entered on the payment page, confirmation will be sent via email that the order details have been received. Please note that this confirmation does not obligate the site management to provide the products, and it only indicates that the order details have been received by the site management.

If it turns out that the customer's credit card is invalid, or that the credit card company does not honor the transaction, or that PayPal (or any other available electronic service) does not honor the charge, or that the requested product is not in the company's inventory, the site management will contact the customer to complete the transaction or cancel it. If you choose the PayPal account payment option, you will be asked to enter your existing user account information on the PayPal website or open a new PayPal account. It is clarified that if you decide to pay using a PayPal account, the company will be able to collect payment for the products only after receiving approval from PayPal. Use and receipt of approval are subject to PayPal's terms of use and privacy policy, and not the site's.

3. Transaction cancellation and product return policy

The provisions of this section are subject to the Consumer Protection Law 5741-1981.

It is up to the customer (and not the company) to cancel the order made in any of the following cases and conditions:

Cancellation before the product is sent to the customer will be without additional charge, and the customer will be refunded the money paid for the transaction, including shipping fees. A financial credit will be given subject to the provisions of the law.

In the event of a transaction cancellation after the product has been shipped to the customer and after the goods have been received at the company's warehouses, a full financial credit will be given to the customer, excluding the shipping fees that he paid when ordering the product.

The credit will be given on condition that the product is returned without use and/or defect and/or damage. If the product is returned other than as stated in this section, the customer will not be credited (neither a monetary credit nor a credit voucher). It is also clarified that the company will have the sole discretion regarding the condition of the returned product. It is clarified that the item, which has not been used, can be returned in its original packaging – within 14 days, at the most, from the date of receipt.

Any credit will be transferred to the credit card used to place the order only, and in accordance with the credit card company's schedules. It is clarified that no financial credit will be given for products for which no monetary consideration was paid, such as promotions or gifts.

4. Returning the products

*** Site returns and exchanges policy (including orders placed by phone):

Any product can be exchanged within 14 days from the date of receipt of the product or from the date of receipt of the transaction details, whichever is later.

Any product can be returned within 14 days from the date of receipt of the product or from the date of receipt of the transaction details, whichever is later - product returns will be made by courier at a cost of 25 NIS.

For items purchased at a discount - sale / benefit coupon, the company will be entitled, but not required, to deduct 5% or NIS 100, whichever is lower, from the refund amount as prescribed by law.

Please note that if a product exchange has been made, the return or exchange of the other product (the replacement product) will be possible within the time frame of the purchase of the original product purchased as described above.

*According to the law set by the Ministry of Health, it is not possible to exchange underwear, including socks.

**Please note, items can only be saved for exchange for 5 days. After this period, the saved items will be returned to stock and will not be saved.

** If an order was placed using a gift card, in the event that the items are returned, the credit will be given as a credit to the website and not as a refund.

*For the avoidance of doubt - credit cannot be redeemed for reloadable vouchers (vouchers that provide additional money)

*For the avoidance of doubt - the amount of the GIFT CARD voucher is issued for the final payment amount received after benefits.

*** In the case of purchasing 2 pairs of products at a 20% discount, a refund or credit for a returned product will be made according to the product price multiplied by the percentage of the discount given on the total purchase.

For example, if a buyer bought 2 pairs for a total price of 200 NIS (with a 20% discount) and returned one pair, the refund for the returned pair will be 80 NIS (20% discount on the full price).

For the avoidance of doubt, the refund will not include the portion of the discount received for the returned product, and the customer will receive a refund for the price after deducting the discount on the returned product only.

We recommend checking the order details and discounts before making a return to avoid misunderstandings.

A returned product will be refunded the purchase price only if it has not been used and is in its original packaging.

Subject to the customer's entitlement to return a product as stated above, if a credit is issued to the site, the credit will be issued for the full purchase amount (minus the cost of shipping). The credit is valid for two years from the date of its issuance.

*** Business days for counting days to return a product – Sunday to Friday (inclusive), Shabbat, holiday eves and Hol Hamoed.

It is clarified that the Company reserves the right to prevent and/or block browsing and/or placing orders on the Site for a customer in cases where the Site system identifies that the customer's product return pattern is significantly high. In such cases, the Company may block the customer permanently or for a limited period of time at the Company's sole discretion, without prior notice and/or warning from the Company.

5. Supply and delivery

In this section, the following terms shall have the following meanings:

Product delivery day – the day the product is delivered to the requested destination.

Shipping address The address that was registered by the customer on the order form as the address for shipping orders. The distribution point will be the point that the customer selected when placing the order.

The requested date for delivery of the product – the date registered by the customer as the date on which he prefers the product to be delivered to him.

Order Placement Date – The day the transaction was approved by the credit card company entered by the orderer. As a general rule, orders placed and approved by 4:00 PM on a business day will be considered as having been received on that business day. Orders placed and approved after 4:00 PM on a business day will be considered as having been received on the next business day, and if the next day is not a business day, they will be transferred to the next applicable business day.

Business days for this purpose are Sunday through Thursday (inclusive) and do not include Fridays and Saturdays, holiday evenings, and Hol Hamoed. It is clarified that, as a general rule, the delivery company does not provide deliveries on Fridays.

Below are the shipping options and costs when purchasing from the site:

• Home delivery – After receiving and confirming the order, the product will be delivered within 3 business days from the date the order was placed on the site (the day of the order is not counted in the business day count), via a shipping company. As a rule, deliveries cannot be made on Fridays and holiday eves. In order to optimize delivery to you, when purchasing on the site, it is recommended to select delivery to the address where you are most of the day – at work, at home or any other address of your choice. It is clarified that since the delivery is made by an external shipping company, the product's arrival times may vary due to reasons beyond the company's control.

Please note that eligibility for free home delivery is based on the final purchase amount paid, minus credits, coupons, etc.

*If there is a free home delivery benefit – the benefit is given for delivery after placing an order only (not for exchanges or returns).

It should be clarified that product replacements carried out by a courier on our behalf are subject to a fee of 20 NIS for the first replacement only. If additional replacements are required thereafter, these will be required at an additional cost of 40 NIS.

You can change the shipping method by phone within an hour of ordering, and during customer service hours – Sunday-Thursday between 10:00-18:00 by phone at 03-5626707 or WhatsApp 0587078056. The shipping fee amount will appear at the end of the ordering process under the products the customer has chosen to purchase and will be charged when placing the order. In the case of a transaction in installments, the shipping fee may be charged as part of the first payment.

Product shipping and delivery areas

As a general rule, orders can be placed on the site for all regions of the country, except for regions outside of Israel. The company may, but is not obligated to, provide the service outside of the distribution areas, by prior telephone coordination. In this case, even if the order has been received and recorded on the site's computers, the company will not be obligated to deliver it. If you live in areas that are restricted from accessing security, the delivery company will coordinate a nearby pickup location with you by prior coordination.

The company cannot take responsibility for shipping times and delays of the various shipping companies, but we will be at your disposal to resolve any problem.

The delivery times listed above do not apply to products that are out of stock.

The ordered products will be delivered after the purchase process is completed, provided that the order was received within the transaction time frame as defined on the requested product page, provided that the customer owns a valid credit card that can be charged and cleared in Israel, and provided that the credit card company that issued it has approved the transaction that was made.

The company and/or the site management and/or anyone on their behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user and/or surfer and/or the customer and/or a third party, as a result of use or purchase through the site, not in accordance with these regulations, whatever the cause of the claim, including loss of income and/or prevention of profit caused for any reason, in which case the company reserves the right to cancel the specific order.

The product images on the site are for illustrative purposes only and there may be differences between the images displayed on the site, some or all of them, and the products actually sold. In any case, the company will not bear any liability that exceeds the value of the purchased product, nor for any indirect damage and/or consequential damage.

The site management will not be responsible for delays in the delivery of products as a result of events beyond its control, such as malfunctions, delays, strikes, natural disasters, malfunctions in the computer system or telephone systems that will affect the completion of the purchase process, or malfunctions in the e-mail service.

6. Copyright

The copyright in all information appearing on the site, including the images, media, articles and text on the site, as well as the design of the site, in all software applications therein and any other module associated with the site, are the property of the Company alone, and all unless it is expressly stated that they belong to another. You may not copy, reproduce, distribute, sell, market and translate any information from the site, including trademarks, images and texts and the like, without obtaining the Company's prior written permission. You may not make any commercial use of the data published in the database, in the list of products appearing therein or in other details published therein, without obtaining the prior written consent of the site management. You may not use any data published for the purpose of displaying them on the site or in any other service, without obtaining the prior written consent of the site management and subject to the terms of that consent (if any). The name Shoez Web Store, as well as the domain name of the site, the trademarks (whether registered or not) are all the property of the company alone. They may not be used without its prior written consent. To the extent that there are trademarks (including images, drawings, etc.) submitted for publication by the companies offering products and services for sale on the site, then the trademarks are the property of those companies and may not be used without their consent. All verbal content, icons and any information and/or display that appears on the site, including graphics, design, verbal presentation, trademarks, logos, including their editing and presentation on the site, are the exclusive property of the company and the company owners. The site services must be used for lawful purposes only and subject to all laws. You may not copy and use, or allow others to use, in any other way, content from the site, including on other websites, in electronic publications, in print publications, etc., for any other purpose. You may not operate or allow the operation of any computer application or any other means, including software such as Crawlers, Robots, etc., for the purpose of searching, scanning, copying or automatically retrieving content from the site. In general, you may not create or use such means to create a collection, collection or database that will contain content from the site. You may not display content from the site within a frame, whether visible or hidden. You may not display content from the site in any way – including through any software, device, accessory or communication protocol – that changes its design on the site or removes any content from it, in particular advertisements and commercial content.

7. Maintaining confidentiality

The company does not store credit card numbers on its computers. The company uses the highest security standards in order to maintain the confidentiality of information and the privacy of its customers as much as possible. The company uses CARDCOM Gold Certification, the leading credit card clearing and security company in Israel, for the purpose of checking and securing the information. CARDCOM Gold Certification meets strict standards and information security procedures as required by credit card companies (PCI level 1 standard). In cases beyond its control and/or arising from force majeure, the company will not be liable for any damage of any kind, indirect or direct, caused to the customer or anyone on his behalf, if information is lost or reaches a hostile party and/or is used without authorization. The company undertakes not to use the customer details registered on the site except for the purposes of operating the site only, and in order to enable the order to be placed and the transfer of information to the customer.

The site management makes an effort to provide the customer with proper and high-quality service. However, the site management does not guarantee that the service on the site will not be interrupted, will be provided regularly or without interruptions, will be carried out safely and without errors, and will be immune from unauthorized access to the site management computers, damage, malfunctions, faults or failures, including faults in the hardware, software or communication lines to the site, with the site management or with any of its suppliers. The site management will not bear any responsibility with respect to messages received or sent via the site (including messages sent to customers by other users via the site services), the content of such messages or any computer file attached to them, the operation of any such file, its effect on the user's computer and any damage, loss, inconvenience, distress, etc., results, direct or indirect, that may be caused to the user or any third party due to messages received via the site services or sent via it.

8. Links

This site contains links (hereinafter: "Links") to other sites (hereinafter: "Third Party Sites"). The links are intended for the Company's needs and for the convenience of the user only. The Company is not responsible for the content of the material and/or information and/or publications found on third-party sites. Third-party sites are not under the Company's control, the content on them is not on behalf of the Company and/or supervised by it, and the mere linking to them does not indicate the Company's consent to their content and/or constitutes a guarantee of their reliability, their up-to-dateness, their legality, their adherence to the privacy laws that apply to them and any other aspect involved in their operation. It is therefore clarified that the Company is not responsible for the content of those sites to which the links on the site lead, and is not responsible for their use and/or reliance on them. The Company may change, add and remove links from time to time at its absolute and sole discretion, and may refrain from adding new links, all at its absolute and sole discretion. The information contained in the linked sites is the sole responsibility of the owners of the linked sites. The Company is not responsible for any loss, damage or loss, direct or indirect, caused as a result of reliance on information provided within the framework of the linked sites or its use. Links to third-party sites should not be interpreted as approval, recommendation or preference by the Company for those sites, including documents and/or information and/or any other material contained therein, for the operators of third-party sites or for the products displayed therein. At the time of inclusion of each link on this site, it was found that the information on the linked third-party site is appropriate for the purposes of the site, and that the link itself is proper. However, it is possible that over time, changes have occurred to the linked third-party site. If the user believes that a linked third-party site and/or the information contained therein is not appropriate for this site and/or the purposes of the Company, or if it is found that the link is improper, he is requested to notify the Company thereof. Links must not be created between the site and any other site containing pornographic content, content that encourages racism, violence or illegal discrimination, content that is contrary to the law, content whose publication is contrary to the law, or content that encourages illegal activity.

***Birthday benefit – valid for one product/ on purchases over 300 NIS/ does not include multiple benefits or discounts/ does not include PRE ORDER models

Registration benefit - cannot be redeemed in conjunction with another benefit or for sale products | Can be redeemed for shoes only | Does not include NOA HARMON models

SNK2 discount coupon – cannot be redeemed with additional discounts or for sale products | Can be redeemed for shoes only | Excludes NOA HARMON models

9. Instagram Activity Regulations – Activity Name – Summer 2025 Raffle (hereinafter: "the Activity") The activity will begin on 08/22/2025 from the moment the post appears in the relevant media and will end on 08/28/2025 at 10:00 a.m. The winners will be announced on 8/29/25 at 8:00 p.m.

A. Participation in the activity – the person interested in participating in this activity must:

1. Follow us in relevant media
2. Tag a friend in the post advertising the activity.
3. Share the story

B. Selecting the winners

1. At the end of the activity period, one winner will be selected who met the conditions specified in Section A. The manner in which the raffle will be conducted will be by registering all participants who met the conditions of the raffle. On ballots that will be completely closed so that the voter will not be able to see the participant's name. From all the ballots representing the names of the participants, only one ballot will be randomly selected that will contain the winner's name. The winner's choice is final and cannot be appealed.
2. To avoid any doubt, each participant will register on only one note, regardless of the number of times they participated in the activity (i.e., tagged or were tagged in the activity post on one of the media).
3. Shoez will notify the winner by contacting them via the Facebook or Instagram app. In doing so, the company will fulfill its obligation to notify the winner. It should be clarified that the announcement day is the day the company published the names of the winners.

C. The prizes, their receipt and manner of realization

1. The winner of the raffle will receive a voucher for herself and the tagged friend to receive a pair of their choice free of charge.
2. The company will send the winner, via Facebook or Instagram, a notification of his/her win and a request to contact the company by phone at 035626707 or by email at info@shoez.co.il in order to receive and redeem the benefit; in this way, the company will fulfill its obligation regarding notification of his/her winning the prize.
3. If the winner of the competition cannot be located, or expresses disagreement with winning the prize, the company will be entitled to select an alternative winner by conducting another draw , which will not include the winners of the first draw .
4. The results of the lottery , as determined and announced by the company, are final and unappealable.
5. The benefit provided under these regulations is personal and is not transferable, including by converting it into a gift voucher and/or a cash credit and/or transfer to another person.
6. The benefit must be utilized in a one-time exercise, without credits or refunds.
7. The winners hereby waive any claim regarding the prizes (including, but not limited to, their nature and/or quality and/or any damage that may be caused to them as a result of their use) and hereby release the Company from any liability in connection with the prizes.
8. The Company may change the prizes at any time and in accordance with its sole discretion.
9. The Company shall be entitled to publish the name and picture of the winner in any advertising medium, in a manner and at times determined by the Company and subject to any law. It is clarified that by participating in the activity, the winner agrees to the publication of her details as aforesaid and waives in advance any claim and/or allegation in this regard.

D. Shosh reserves the right to cancel a participant's participation in the campaign if it becomes clear that that participant does not meet the prerequisites for participation in the campaign, including in the case of providing incorrect details, and this at its absolute discretion and without any obligation to justify its decision. The company is entitled at any stage to cancel the campaign or change its terms for any reason, and if it does so, none of the participants in the campaign and/or those who wish to participate in the campaign will have any claim and/or lawsuit against the company for the change and/or cancellation. If the benefit and/or discount is canceled according to the aforementioned, Shosh will not have any liability for any damage caused to the customer and/or participant, or to anyone else, and none of them will have any cause and/or claim against the company for the benefit and/or discount in the campaign or its cancellation, including for any direct or indirect damage caused to the customer and/or participant.

E. In any case of any contradiction and/or inconsistency between these guidelines and any other publications in connection with the activity, including in digital media and social networks, these guidelines will prevail for all purposes.

F. No conduct on the part of the Company shall be deemed a waiver of any of its rights under these guidelines or under the provisions of any law or a waiver and/or consent on its part to any breach or compliance with any condition, unless the waiver, consent, rejection, change, cancellation or addition is made expressly and in writing.

G. The instructions are written in the masculine form for convenience only, but they are intended for both women and men.

Supervisor of the activity and the lottery: Attorney Oren Ayalon